QFC is a small company focused on the design and production of garments. The average e-commerce return rate of 20-30 percent is unfortunately a reality of the business.
Many of these issues are avoidable. We advise that you refer to the item description, size charts and use a reference garment for measurements.
In accordance with the ACCC, we do not offer refunds for change of mind, or if you have bought the wrong size. However we will try to accomodate exchanges in a different size if stock is available, or an exchange for store credit.
If so, please keep your order in NEW condition and contact firstname.lastname@example.org with your order number.
If there has been an error in sending out the wrong item/size, or you see faults in an item you’ve received, you are entitled to a refund. Please do not hesitate to contact email@example.com with your order number to have this corrected.